Home / FAQ

Mortgage FAQ · Pick My Mortgage Rate

Mortgage questions, answered.

Straight answers about how we work, the $2,000 Best Price Guarantee, loan programs, buying a home, home equity, and our licenses, all in one place.

Topics63 questions
  • Getting started
  • Best Price Guarantee
  • Loan programs
  • Buying a home
  • Home equity
  • Investors
  • Tools
  • Realtors
  • Licensing and contact

Answers from Jerry Kindig, licensed mortgage broker, NMLS #2397823.

Getting started

Getting started and how we work

What does it mean that you shop 220+ lenders?

We are an independent mortgage broker powered by Loan Factory. Instead of offering one bank's pricing, we compare your loan across 220+ wholesale lenders so you can see your options side by side and choose.

Compare loan programs

What is the difference between a mortgage broker and a retail lender?

A retail lender offers its own loans. As a mortgage broker, we work for you and shop your loan across our network of wholesale lenders.

Meet our team

Can I really apply with AI?

Yes. Our online application uses AI to guide you through each question, gather what lenders need, and get your file ready to shop. You can stop and finish later, and a licensed loan officer reviews everything. Prefer a person? Call or text (480) 526-4505.

Apply with AI

Can I apply online instead?

Yes. Apply with AI lets you apply once and tells you exactly what to upload. You can also use Shop Rates to compare options.

Shop Rates

Who will work on my loan?

A licensed mortgage broker from our team, led by Jerry L. Kindig III. Reach out and we will match you with a broker licensed in your state.

Our team

What if I'm not sure where to start?

Call or text (480) 526-4505, or send the form, and a licensed loan officer will walk you through your options.

Contact us

Best Price Guarantee

Rates and the Best Price Guarantee

How does the $2,000 Best Price Guarantee work?

If you close with another lender at a lower combination of interest rate, fees, and monthly mortgage insurance on an identical loan, we send you a $2,000 check. It applies to loan amounts of $200,000 or more, is not available in Washington, and other conditions apply. See the full terms on our Best Price Guarantee page.

Best Price Guarantee terms

Which loans are eligible for the Best Price Guarantee?

Fixed-rate Conventional conforming loans (no jumbo or high-balance loans), FHA, and VA loans, on identical matching loan types and products offered by Loan Factory, with loan amounts of $200,000 or more.

Best Price Guarantee terms

Is the Best Price Guarantee available in my state?

The guarantee is available in all states except Washington.

Best Price Guarantee terms

Why do Best Price Guarantee quotes need to be from the same day?

Interest rates change every day, sometimes multiple times a day. Comparing quotes from different days is not a fair comparison, so you must share the competitor quote the day you receive it and get our written quote that same day.

Best Price Guarantee terms

What documents do I need to claim the $2,000?

A detailed written competitor quote, your locked Loan Estimate within one business day of locking, and your final, signed Closing Disclosure and Note within 10 days of the disbursement date. All documents must match.

Best Price Guarantee terms

Are any offers excluded from the Best Price Guarantee?

Yes. Offers from a builder's preferred lender and from credit unions are excluded. You are also not eligible if you decline a better price from Loan Factory made after you lock with a competitor and before you close.

Best Price Guarantee terms

Does the $2,000 Best Price Guarantee apply to every program?

No. It applies only to fixed-rate Conventional conforming, FHA, and VA loans on identical loan types, with conditions. It does not apply to Down Payment Assistance (DPA), Reverse, Non-QM, DSCR, USDA, Construction, Mobile, Fix and Flip, or Wealth Builder HELOC loans. See the Best Price Guarantee page for the full terms.

All loan programs

Loan programs

Loan programs

Can I refinance with these programs, or only buy?

Every program we offer is available for both purchases and refinances, including Conventional, FHA, VA, USDA, DSCR, Non-QM, Reverse, and more.

All loan programs

What is a conventional loan?

A conventional loan is a mortgage that is not insured or guaranteed by a government agency like FHA, VA, or USDA. Most follow guidelines set by Fannie Mae and Freddie Mac.

Conventional loans

What is an FHA loan?

An FHA loan is a mortgage insured by the Federal Housing Administration. That insurance helps lenders offer more flexible credit and down payment guidelines.

FHA loans

What is a VA loan?

A VA loan is a mortgage guaranteed by the U.S. Department of Veterans Affairs for eligible veterans, service members, and surviving spouses.

VA loans

What is a USDA loan?

A USDA loan is a mortgage guaranteed by the U.S. Department of Agriculture for eligible buyers in eligible rural and suburban areas.

USDA loans

What is a Non-QM loan?

A Non-Qualified Mortgage (Non-QM) loan is a flexible mortgage for borrowers who don't fit the standard lending box but are still financially capable of buying or refinancing a home.

Self-Employed (Non-QM) loans

Can I qualify without tax returns?

Yes. Bank statement programs use 3 to 24 months of business or personal bank statements to show income instead of tax returns.

Self-Employed (Non-QM) loans

What is a reverse mortgage?

A reverse mortgage lets eligible older homeowners convert part of their home equity into cash. Instead of making monthly mortgage payments to a lender, you can receive funds from the loan.

Reverse mortgages

How old do I need to be for a reverse mortgage?

Programs are available from age 55. A HECM, the most common type, requires at least one borrower to be 62 or older.

Reverse mortgages

What is a mobile home loan?

A loan for buying a mobile home to use as your primary residence or second home, with or without the land it sits on.

Mobile and manufactured home loans

Buying a home

Buying a home and first-time buyers

What programs help first-time buyers?

Options include FHA, down payment assistance, VA for eligible veterans and service members, USDA for eligible rural and suburban areas, and Conventional loans. Eligibility varies by program, and all loans are subject to approval.

First-Time Buyer Course

How much do I need to put down on a conventional loan?

Eligible first-time buyers may put as little as 3% down, subject to eligibility. Your required down payment depends on your credit, the property, and the program.

Conventional loans

How much do I need to put down on an FHA loan?

Eligible borrowers may put as little as 3.5% down, subject to eligibility. Gift funds and down payment assistance may help cover it.

FHA loans

Do I need a down payment for a VA loan?

No down payment is required for eligible borrowers, subject to eligibility and entitlement. You can still choose to put money down.

VA loans

Can family help with my down payment?

Yes. FHA allows documented gift funds from eligible donors, such as family members, toward your down payment.

FHA loans

What is down payment assistance?

Down payment assistance programs provide funds, often as grants, forgivable loans, or deferred-payment loans, to help cover part or all of the down payment and sometimes closing costs.

Down payment assistance

Do I have to pay down payment assistance back?

It depends on the type. Grants do not have to be paid back. Forgivable loans are forgiven after you meet certain requirements. Deferred loans are due when you sell, refinance, or pay off your mortgage.

Down payment assistance

Do I have to be a first-time buyer for down payment assistance?

Many programs focus on first-time buyers, but some allow repeat buyers too.

Down payment assistance

When can PMI be removed?

You can generally request PMI removal once your loan balance reaches 80% of your home's original value, and it generally ends automatically at 78% if you are current on payments. Your servicer's requirements apply.

Conventional loans

What is a temporary buydown?

A temporary buydown lowers your interest rate for the first years of the loan, then the payment returns to the note rate. A 1-0 buydown lowers the rate by 1 percentage point in year one. A 2-1 lowers it by 2 points in year one and 1 point in year two. A 3-2-1 lowers it by 3, 2, and 1 points in years one to three.

Temporary buydown calculator

Is the webinar live or recorded? Is it free?

It is a free, on-demand recorded webinar. Watch it anytime, at your own pace, and revisit the course material whenever you like.

First-Time Buyer Course

Home equity

Refinance, HELOC and home equity

Can I use a conventional loan to refinance?

Yes. You can use a conventional loan for a rate-and-term refinance, a cash-out refinance, or to refinance out of an FHA loan and its mortgage insurance, subject to approval.

Conventional loans

What is a refinance break-even?

It is about how long it may take for a lower monthly payment to recover your closing costs. A new loan term also changes the total interest you pay over time.

Calculators

What is an online HELOC?

It is a home equity line of credit that is a second lien behind your current mortgage, so your first mortgage stays in place. The application, approval, and funding process is completely digital.

Online HELOC

Will seeing my offer affect my credit score?

No. You can get an offer with a soft credit check that does not impact your credit score. The hard pull happens only if you accept the loan.

Online HELOC

How is the online HELOC different from the Wealth Builder HELOC?

This online HELOC is a second lien that keeps your current first mortgage. The Wealth Builder HELOC is a first-lien HELOC used for a purchase or to replace your mortgage.

Online HELOC

What is the Wealth Builder HELOC?

Wealth Builder is a first-lien HELOC that works as both a mortgage and a checking account. It is an open-ended line of credit, so you are not locked into a fixed amortization schedule.

Wealth Builder HELOC

How does the nightly sweep work?

Deposits into your Wealth Builder account are applied to your principal through an automated nightly sweep. Because interest accrues daily on the remaining balance, each dollar of principal reduction lowers the next day's interest.

Wealth Builder HELOC

What is the Home Equity Report?

It is the Loan Factory IQ Report: a free, personalized monthly snapshot of your home's estimated value, your equity, refinance scenarios, and your purchasing power for a next home.

Home Equity Report

How can I use my home equity?

Options include a HELOC, which is a second lien that keeps your current first mortgage, a first-lien Wealth Builder HELOC for a purchase or refinance, or a cash-out refinance. All loans are subject to approval.

Home Equity Report

Investors

Investor loans

What is a DSCR loan?

A Debt Service Coverage Ratio (DSCR) loan lets real estate investors qualify based on a property's rental income instead of personal income.

DSCR loans

Do I need tax returns or pay stubs for a DSCR loan?

No. DSCR loans do not require tax returns, W-2s, or pay stubs. Approval is based on property cash flow.

DSCR loans

What is a fix and flip loan?

A short-term loan that finances both the purchase and the renovation of an investment property, built for speed.

Fix and flip loans

What is a construction loan?

A loan for ground-up construction, major additions, or substantial redevelopment, with capital released in draws as construction milestones are met.

Construction loans

How do construction draws work?

Instead of a lump sum, capital is released in phases as milestones are met. You only pay interest on the funds you have actually drawn.

Construction loans

Tools

Calculators and tools

Are these calculator results a loan offer?

No. Results are estimates for educational purposes based on the information you enter. They are not a loan approval, a rate quote, or a commitment to lend. All loans are subject to approval.

Calculators

Why is the interest rate field blank?

We do not prefill a rate. Enter a rate you were quoted or one you want to test. To see current options for your scenario, use Shop Rates or talk with a loan officer.

Calculators

What is included in the mortgage payment estimate?

Principal and interest, plus the property taxes, homeowners insurance, HOA dues, and mortgage insurance you enter. Your actual payment may differ.

Mortgage payment calculator

What is a debt-to-income ratio?

It is your total monthly debt payments, including the new housing payment, divided by your gross monthly income. This calculator uses 50% as the limit.

Buying power calculator

Realtors

Realtor partners

Do you pay referral fees?

No. We do not pay referral fees or give anything of value in exchange for referrals. We earn your trust by taking good care of your buyers.

Realtor Partners

How does my buyer get pre-approved?

Your buyer applies with AI, which tells them exactly what to upload. We review the file and shop the loan across our wholesale lenders. All loans are subject to approval.

Realtor Partners

Will you keep me updated on my buyer's loan?

Yes. We keep you and your buyer updated at each key milestone, and you can call or text (480) 526-4505 anytime.

Realtor Partners

Can my buyer use the Best Price Guarantee?

Eligible buyers can. Conditions apply, including loan amounts of $200,000 or more, fixed-rate Conventional conforming, FHA, and VA loans on identical loan types, and it is not available in Washington. It does not apply to Down Payment Assistance (DPA), Reverse, Non-QM, DSCR, Fix and Flip, Construction, Mobile, Wealth Builder HELOC, or USDA loans.

Best Price Guarantee terms

Licensing and contact

Licensing and contact

Which states are you licensed in?

Jerry Kindig is personally licensed in 19 states: Alaska, Arizona, Arkansas, California, Florida, Illinois, Indiana, Kentucky, Massachusetts, Michigan, Nevada, New Hampshire, North Carolina, Ohio, Pennsylvania, Tennessee, Texas, Utah, and Washington. Through our brokerage, Shop Rates works in 48 states.

State licenses

What does "48 states through our brokerage" mean?

Loan Factory (NMLS #320841), the brokerage behind Pick My Mortgage Rate, is licensed in 48 states and the District of Columbia. Shop Rates works in those 48 states through our brokerage, while Jerry personally originates loans in his 19 licensed states.

State licenses

How can I verify a license?

Search NMLS Consumer Access for Jerry Kindig, NMLS #2397823, or Loan Factory, NMLS #320841. It is the official, free lookup for mortgage companies and loan originators.

State licenses

What is an NMLS ID?

A unique number assigned by the Nationwide Multistate Licensing System and Registry (NMLS) to each mortgage company and loan originator. It stays the same across every state.

State licenses

My state is not on Jerry's list. Can you still help?

Shop Rates works in 48 states through our brokerage. Call or text (480) 526-4505 or send the form, and we will point you to the right next step.

State licenses

What is the best way to reach you?

Call or text (480) 526-4505, email [email protected], or send the form on this page. A licensed loan officer will follow up.

Contact us

Can I text you?

Yes. Text (480) 526-4505.

Contact us

Let's talk

Still have a question?

Call or text (480) 526-4505, or send the form, and a licensed loan officer will follow up.