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SMS Terms & Consent

How we text you, how to opt in or out, and the exact consent language on our forms.

  • Reply STOP to opt out
  • Reply HELP for help

From our Terms and Conditions

17. SMS Term and Condition

17.1. SMS Consent Communication

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

17.2. Types of SMS Communications

If you have consented to receive text messages from Loan Factory, you may receive messages related to external conversation such as responding to inquiries, providing support on the mortgage application, updating the loan status, and following up with the required documents for mortgage purposes

17.3. Message Frequency

Message frequency may vary depending on the type of communication. For example, you may receive up to 5 weekly SMS messages related to your loan transaction

17.4. Potential Fees for SMS Messaging

Standard message and data rates may apply depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

17.5. Opt-In Method

You may opt-in to receive SMS messages from Loan Factory by submitting an online form

17.6. Opt-Out Method

You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

17.7. Help

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at www.loanfactory.com/contact-us or (660) 333-3333

17.8. SMS disclosure:

  • If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.
  • Message and data rates may apply.
  • You can opt-out at any time by texting "STOP."
  • For assistance, text "HELP" or visit our Privacy Policy and Terms and Conditions pages.
  • Message frequency may vary.

Full text: Terms and Conditions, section 17.

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From our Privacy Policy

13. Text Message Disclosure

By providing your phone number, you consent to receive conversational SMS messages from Loan Factory, Inc. related to your mortgage inquiry, application, documentation, follow-up and status updates. Reply STOP to opt-out; Reply HELP for support; Message & data rates may apply; Messenger frequency may vary.

No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Full text: Privacy Policy, section 13.

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Questions about our text messages?

Call or text (480) 526-4505 or email [email protected].